Returning or exchanging online orders is easy - send back your unwanted items by mail, contact firstname.lastname@example.org to start the return process.
Ascend will accept, for return or exchange, items that are purchased off our website within 30 days of the tracking delivery date confirmation under the following conditions:
Item(s) cannot be returned or exchanged after 30 days.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
Exchanges (if applicable)
Please contact email@example.com for instructions.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at firstname.lastname@example.org and allow us the opportunity to investigate the matter further.
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
If you receive a damaged or defective item, please submit a request to email@example.com within 48 hours of receiving the shipment.
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
We would love to hear your feedback, questions, or any concerns. Please feel free to email us firstname.lastname@example.org to let us know how we are doing. We take your feedback very seriously and are always striving to improve.